PinnedPublished inTHE HEADWAYPersona of Place: Characterizing the Stage Within the Experience EconomyBy Kevin M. DulleJan 24, 20221Jan 24, 20221
Playing the Short Game… Over ParLet me begin by sharing that I love the game of Putt-Putt, Mini Golf, and Adventure Golf. One of my favorite things to do for my coworkers…Mar 27, 2023Mar 27, 2023
Welcome to the BotcheryI know what you’re thinking. ‘What the heck is the Botchery?’Mar 22, 2023Mar 22, 2023
5 Issues that Bank Branches and Dispensaries ShareThe cannabis industry is booming. Dispensaries are appearing everywhere the purchasing of cannabis products are legal. Like any business…May 11, 2022May 11, 2022
Published inTHE HEADWAYDesign to Be Admission-Worthy“What would you do differently if you charged admission?”May 6, 2022May 6, 2022
Published inTHE HEADWAYThe Bundling of Place PersonaeIn a previous article, the idea that a place is given a persona was explored. Using three of the five phases of an experience flow, the…Feb 1, 2022Feb 1, 2022
Saving Main Street with the Experience EconomyIf you’ve been reading anything on social media, watching the news, or even chatting about the next exciting thing, you probably have heard…Nov 4, 2021Nov 4, 2021
Performing Magic: Creating Wonder for Your CustomersThe service economy and the service industry have become so commoditized that interacting with most services is about as exciting as…Oct 14, 2021Oct 14, 2021
Published inTHE HEADWAYScientists Create More TimeYou must design customer time to be well spent — anything less is lessOct 8, 2021Oct 8, 2021
Published inTHE HEADWAYIs Your Business Photo-worthy?If you didn’t take a picture, it never happenedSep 24, 20211Sep 24, 20211
