PinnedKevin DulleinTHE HEADWAYPersona of Place: Characterizing the Stage Within the Experience EconomyBy Kevin M. Dulle8 min read·Jan 24, 2022--1--1
Kevin DullePlaying the Short Game… Over ParLet me begin by sharing that I love the game of Putt-Putt, Mini Golf, and Adventure Golf. One of my favorite things to do for my coworkers…4 min read·Mar 27, 2023----
Kevin DulleWelcome to the BotcheryI know what you’re thinking. ‘What the heck is the Botchery?’4 min read·Mar 22, 2023----
Kevin Dulle5 Issues that Bank Branches and Dispensaries ShareThe cannabis industry is booming. Dispensaries are appearing everywhere the purchasing of cannabis products are legal. Like any business…4 min read·May 11, 2022----
Kevin DulleinTHE HEADWAYDesign to Be Admission-Worthy“What would you do differently if you charged admission?”6 min read·May 6, 2022----
Kevin DulleinTHE HEADWAYThe Bundling of Place PersonaeIn a previous article, the idea that a place is given a persona was explored. Using three of the five phases of an experience flow, the…8 min read·Feb 1, 2022----
Kevin DulleSaving Main Street with the Experience EconomyIf you’ve been reading anything on social media, watching the news, or even chatting about the next exciting thing, you probably have heard…3 min read·Nov 4, 2021----
Kevin DullePerforming Magic: Creating Wonder for Your CustomersThe service economy and the service industry have become so commoditized that interacting with most services is about as exciting as…5 min read·Oct 14, 2021----
Kevin DulleinTHE HEADWAYScientists Create More TimeYou must design customer time to be well spent — anything less is less3 min read·Oct 8, 2021----
Kevin DulleinTHE HEADWAYIs Your Business Photo-worthy?If you didn’t take a picture, it never happened3 min read·Sep 24, 2021--1--1